Case Study: Swim Teachers and Coaches Association

The evolution of a CD Based Training Program with physical resources and manual distribution to a fully automated, online, cloud-based solution for Swim Coaches, Teachers and Staff

Client Profile


Who is SCTA?

Swim Coaches and Teachers Association (SCTA) and Swim Australia are the peak body for swimming Coaches, Teachers and Swim Schools in Australia.


What Does SCTA Do?

They have a range of priorities for the further development of learn-to-swim programs, the swim safety industry, and the sport of swimming. SCTA is a not for profit special interest group dedicated to providing service to its Members.


Where is SCTA Located?

Whilst their core business is based in Australia, SCTA and Swim Australia has members throughout the world and delivers conferences, resources, courses and services overseas.


Why Approach Us?

SCTA had some key challenges with their training processes which were having significant affect on their business. Without implementing a solution to these challenges, their business would stall or even go backward – Worse, their RTO  status may have been compromised.

SCTA's Challenges

Out-Dated Technology

Such as CD-ROMs and Physical Handbooks

Process Inadequacies

The manual process for enrolment and training

Low Completion Rates

For student qualifications fie to dated technology

Student Withdrawal

From the program die to difficulties in the process

dita Solution's Mission

Design an enterprise wide,  fully automated training and development product which transforms the organisation’s end to end processes by


Removing the need for physical course handbooks and CD-Roms.


Automating and streamlining the student enrolment process including the payment of the course


Automating and streamlining the presenter’s intent to host an event and SCTA’s subsequent approval of the event


Automating and streamlining ongoing expressions of interest for those who wish to become a presenter for SCTA


Automating Workshop Event registration, compliance reporting and recording workshop attendance

Our Solution

We worked with SCTA to understand their current workflows and bottlenecks in their processes.

Knowing the bottlenecks and where the physical aspects of the processes were, we were able to build bespoke solutions within the dita Platform. 

Form Implementation

  • Transformed enrolment requirements for both students and presenters to a set of online forms that capture this information automatically.
  • Build automated workflows within the system that directs the information to the right people in SCTA.
  • Allow for approval or reassigns the form back to the submitter for additional information to be gathered

Digitalise Events Process

  • Automatically create an Event through the dita Platform once a form with an intent to present an event has been approved by SCTA
  • Automatically create a registration link for presenters to promote to their students
  • Integrate Stripe Payments to collect and process payments from the students to the presenters and SCTA.
  • Automatically stores registration details and provides cloud-based reporting for presenters to mark and report on attendance

Move to Online Learning

  • Transfer the CD-ROM training and handbook content into our LMS
  • Create interactive training materials including video, quizzes, and assessments
  • Training can be accessed anywhere and anytime after enrolment – no need to wait to have items posted and delivered

Build and Online Catalog

Increase ongoing revenue with an online module and course catalog by making  SCTA’s training methodologies more accessible to their current members and new customers. 

The Results

Increased Registrations

Participants and presenter registration and completions increase from streamlined process                                  

Reduce Carbon Footprint

Transforming to paperless has reduced waste, filing cabinets and storage solutions, reducing SCTA’s environmental impact

Increased Revenue

Increasing both the registration and completions of courses and events increased the ongoing revenue for SCTA

Reduced Expensed

Eliminating physical assets, thus removing the cost of man hours and asset distribution has reduced expenses

Enhanced Reputation

The innovation  and ease of access for presenters and students has enhanced the reputation of SCTA in the industry

Avetmiss Reporting

A national data standard which ensures the consistency and accuracy VET information and covers the national VET data collections

 what they say 

Don't Take Our Word For it - Listen to What SCTA Have to Say

"dita has provided SCTA with game changing technological opportunities. They listen to our requirements and collaborate on effective solutions. We love working with dita”