Training Your Staff
When it comes to providing the best client solutions and sales, it’s imperative that all staff receive the best training. Confusion caused by staff giving different information to clients can result in misinterpretation and loss of business prospects. Additionally, safety training is extremely important and in most industries now legislated to protect staff from dangerous workplace practices. An organisation will quickly fall behind the competition if it does not have the correct training programs. Similarly, an organisation needs to have the delivery of these programs in place.
Successful training in your organisation should focus on on three main elements:
Training Plan
Training plans are extremely important in the overall operation of any organisation. This is to ensure that company’s follow policies and procedures at all times. One of the problems we’ve witnessed in the past is a delay on staff training. This can be because it costs too much to train each individual staff member. A training plan should have an automation time. This means every staff member will have an allocation of the correct training at the precise time they’re meant to. A good LMS will allow an administrator to allocate current and new staff training for years in advance through an easy to use management interface.
Your Staff
The most valuable asset to any organisation is when staff receive training. After all, they’re the frontline and engine of every organisation. The staff can be the difference between a successful business and one that just doesn’t make it. However, the responsibility resides with management to create the best staff in their field. Word of mouth is one of the best forms of marketing. However, this can only be through great service and/or goods. So, who’s responsible for the delivery of the end service or product? That’s right, your staff.
Your LMS
LMS stands for ‘Learning Management System’ and should deliver exactly what it stands for. The cost of training is ever increasing, especially in an era where we’re trying to encourage a diverse multi-skilled workforce. This is so we can eliminate the risk of inaction due to staff illness or similar situations. So how do we train our staff, and is it the most efficient and results driven method? There are a number of important elements that we need in order to ensure the basis of a training matrix. For example, all staff need to be trained exactly the same way. We don’t want to create layers of staff in our organisation so that we can train other staff. But we need to maintain efficient records for easy access and reporting. It is these three elements that you can easily achieve through a comprehensive LMS such as dita Learning.
Ready to get started?
Are you ready to create learning and development programs for your students, clients & staff? Ensure they are properly trained, compliant, and kept up-to-date by managing all your training and compliance online in one system.